Coin lockers and luggage storage counters at the station easily get full, making it difficult to find a place to store your luggage. Using ecbo cloak, you can reserve and secure a space for your luggage in advance.
Large Luggage Welcome!
You can store not only suitcases but also large items such as musical instruments, golf bags, ski equipments and strollers. There are no limit in size or weight.
No Waiting Time!
You can store your luggage without any hassle. Just simply show up at the counter, then show your reservation QR code, and your check-in is complete. No need of handling cash/written receipts, and no waiting time in line.
Store Your Luggage for Multiple Days! (~15 days)
Overnight storage is available at four counters in Tokyo Station. Leave luggage for multiple days when traveling long distances. (We're planning to expand this option in other stations as well. Please stay tuned!)
2. Select your check-in date, time and number of luggage
(800 yen per luggage regardless of size)
3. Show up at the counter at the Check-in and Check-out time you selected, and simply show the QR code on your smartphone screen. *1
*1 Normal use of ecbo cloak does not include QR code features. At other locations, the staff takes a picture of your luggage at your Check-in.
Q. How much does it cost?
A. 800 yen per luggage regardless of size.
Q. Can I store my luggage on the spot without reservation?
A. Yes, but we cannot guarantee there is any space left for your luggage. If the counter has already met the maximum number of items that day, you will not be able to store your luggage. Also, you may have to line up at times of congestion. If you wish to secure your luggage space beforehand, we highly recommend you to use ecbo cloak. For further information of luggage storage without using ecbo cloak, see here.
Q.How far in advance can I make a reservation?
A. You can make a reservation until the end of the month after next. (for example if you are reserving a space on 6/1, you can reserve until 8/31)
Q. If I would like to cancel my reservation, do I have to pay a cancelation fee?
A. You can change/cancel your reservation free of charge up until one day before your Check-in. However, we do not accept schedule changes/cancellation on the date of your reservation. Please note that if you do not show up at your Check-in timing, we cannot refund your payment.
Q. What happens if I am in some kind of trouble on the day of my reservation?
A. We are always happy to help. Just send us a message through Contact us and we will take care of your trouble.